At Medstown, we are committed to providing a seamless and efficient experience for delivering medications to your doorstep. This Shipping Policy outlines the key details of how we handle the delivery of medications through our online medicine delivery app. Please take a moment to familiarize yourself with the following information:

Delivery Areas: Medstown currently offers delivery services to selected Indian regions. If your location is not within these areas, we regret that we cannot provide delivery service at this time.

Delivery Timelines: Standard Delivery: Orders placed through Medstown will be processed and dispatched within 20 mins – 30 mins from the time of order confirmation. The standard delivery time varies based on your location, exact delivery

Express Delivery: For those in need of medications urgently, we offer an express delivery option. Orders with express delivery selected will be dispatched and delivered within 45 mins – 60 min.

Delivery Charges: Medstown offers a transparent and affordable pricing structure for deliveries. The delivery charges will be calculated based on your location and the type of delivery service selected. During the checkout process, you will be provided with a detailed breakdown of delivery charges.

Delivery Partners: Medstown collaborates with trusted courier and delivery service partners to ensure the safe and timely delivery of medications. Our delivery partners adhere to strict safety and hygiene standards, ensuring that your medications are handled with the utmost care.

Tracking Orders: You can track the status of your order in real-time through the Medstown app. Once your order is dispatched, you will receive a unique tracking ID and a link to monitor the location and estimated time of arrival.

Delivery Confirmation: Upon successful delivery of your order, our delivery personnel will request a digital or physical signature and a valid proof of identification. This is done to ensure the safe and responsible delivery of prescription medications.

Medication Packaging: All medications are packaged securely, maintaining their quality and integrity. We follow all regulatory guidelines to ensure that the medicines are handled and stored appropriately during transit.

Delivery Issues: In the rare event that you experience any issues with your delivery, such as a missing or damaged order, please contact our customer support team immediately. We will investigate the matter and work towards a swift resolution.

Return Policy: If you receive an incorrect medication or if the medication is damaged during delivery, please refer to our Return Policy for guidance on returning the item and receiving a replacement or refund.

Medstown strives to provide the highest level of service and satisfaction to our valued customers. This Shipping Policy is subject to change and will be updated as needed to improve our services and accommodate changes in regulations or procedures. We appreciate your trust in us as your preferred online medicine delivery app, and we are committed to delivering your medications with care and efficiency.

If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team.