Shipping Policy
At Medstown , we are committed to providing a seamless and efficient experience for delivering medications to your doorstep. This Shipping Policy outlines the key details of how we handle the delivery of medications through our online medicine delivery app. Please take a moment to familiarize yourself with the following information:
Delivery Areas: Medstown currently offers delivery services to selected Indian regions. If your location is not within these areas, we regret that we cannot provide delivery service at this time.
Delivery Timelines: Standard Delivery: Orders placed through Medstown will be processed and dispatched within 20–30 minutes from the time of order confirmation. The standard delivery time may vary based on your location.
Express Delivery: For urgent needs, we offer express delivery. Orders with express delivery will be dispatched and delivered within 45–60 minutes.
Delivery Charges: Medstown offers a transparent and affordable pricing structure. Delivery charges are calculated based on your location and the type of delivery service selected. A full breakdown will be shown during checkout.
Delivery Partners: We collaborate with trusted courier and delivery partners who adhere to strict safety and hygiene standards to ensure your medications are delivered securely and on time.
Tracking Orders: You can track your order status in real-time through the Medstown app. Once dispatched, you’ll receive a unique tracking ID and a live tracking link.
Delivery Confirmation: Upon delivery, our personnel may request a digital or physical signature and a valid ID to confirm safe and responsible handover of prescription medications.
Medication Packaging: All medications are securely packaged to maintain quality and integrity. We follow all regulatory guidelines for safe handling and storage during transit.
Delivery Issues: In the rare event of a missing or damaged order, contact our customer support team immediately. We’ll investigate the issue and work toward a swift resolution.
Return Policy: If you receive an incorrect or damaged medication, please refer to our Return Policy for instructions on returning the item and receiving a replacement or refund.
Medstown strives to offer the highest level of service and satisfaction. This Shipping Policy may be updated periodically to improve services or comply with new regulations.
If you have any questions or need further assistance, please contact our customer support team.